Effective Date: July 25, 2026
These Terms of Service apply to the official Real Elegance website and all associated online shopping services; all content herein is formulated in accordance with U.S. laws and regulations governing the online retail industry. These Terms define the rights and obligations of users when accessing the site, browsing products, placing orders, and utilizing platform services. Together with the site's Privacy Policy, Shipping Policy, and Return/Exchange/Refund Policy, they constitute the complete website service agreement. Users must carefully read and fully understand these Terms of Service before using the site. Accessing, browsing, registering an account, submitting an order, or completing a purchase constitutes voluntary acceptance of and agreement to abide by all provisions herein.
1. Overview
Welcome to Real Elegance! References to "we," "us," or "our store" in these Terms refer to the Real Elegance brand. Real Elegance independently operates this official website and online store—encompassing all page content, product displays, styling information, functional tools, apparel products for sale, and the full suite of online shopping services—with a commitment to providing every consumer with a professional, high-quality, and comfortable online shopping experience for women's clothing.
These Terms of Service, along with all official policy documents referenced herein, constitute the complete user service agreement, defining the legal rights, responsibilities, and obligations associated with using the site's services. These Terms contain important legal compliance information, including disclaimers, limitations of liability, and rules regarding service usage; users are advised to read them carefully.
Accessing, browsing, interacting with, registering an account on, placing orders on, or using any service on this site constitutes voluntary acceptance of and agreement to be bound by these Terms of Service and the Real Elegance Privacy Policy. If you do not accept or agree to any part of these Terms of Service or the Privacy Policy, please do not access, enter, or use any of the site's services.
2. Acceptance of Terms
All online services on this site are available exclusively to users aged eighteen (18) or older who possess full legal capacity to act; only such users may register accounts, submit orders, make purchases, and utilize services. Minors are prohibited from using any shopping services on this site.
Use of the site's services is conditional upon the user being fully aware of, understanding, and voluntarily agreeing to abide by all provisions of these Terms of Service, the Privacy Policy, the Shipping Policy, and the Return/Exchange/Refund Policy. Continued use of the website services constitutes acknowledgment of the current validity of these Terms and agreement to be bound by applicable laws and platform rules. The user shall bear sole responsibility for any disputes or losses arising from their failure to read these terms.
The store reserves the right to adjust, supplement, or amend these terms at any time based on operational needs or changes in the law. Updated terms will be posted directly on the relevant page of the website and become effective immediately upon posting; continued use of the service by the user constitutes acceptance of the updated terms in their entirety.
3. Accuracy of Products, Orders, and Information
Our store specializes in women's dresses, offering styles suitable for daily commuting, casual vacations, dates, and formal parties; all products offered for sale are legitimate, compliant ready-to-wear garments. We strive to ensure that all product information on the website—including style, fit, dimensions, fabric details, color representation, feature descriptions, weight, and usage scenarios—is authentic, accurate, and complete.
Product images and videos on the website are based on actual items and professionally color-graded. However, due to variations in screen resolution, color display, and lighting conditions across different devices, slight visual color discrepancies may occur; such variations are considered normal and do not constitute a product quality issue. Users are expected to be aware of and accept this possibility.
We reserve the right to update, modify, delist, or discontinue any product at any time without prior individual notice to users. Furthermore, should we identify errors such as incorrect data entry, specification discrepancies, or pricing mistakes, we reserve the right to correct the information on the page and handle any affected orders in accordance with our policies.
All orders submitted by users are subject to review and confirmation by our store before becoming effective. A user-submitted order constitutes a request to purchase rather than a finalized contract. We reserve the right to review and accept orders at our discretion and may reject or cancel orders for valid reasons—such as inventory issues, data anomalies, high-risk orders, policy violations, or system errors—without incurring liability for additional compensation, other than processing a full refund for the user.
4. Pricing and Payment
All product prices listed on this site represent the real-time selling price; the currency unit specified on the site applies. These prices cover the cost of the products themselves and do not include any hidden fees. We periodically run promotional events, discounts, and special offers; the rules for such events are governed by the information displayed on the relevant webpage at the time.
We reserve the right to adjust product prices, modify promotional rules, or suspend/terminate promotional events at any time. Price adjustments apply only to new orders placed after the change and do not affect the pricing of orders that have already been confirmed and paid for.
Users must complete payment according to the on-screen instructions after placing an order; orders not paid for within the required timeframe will automatically expire and be cancelled. All payment processes are handled through compliant and secure third-party payment channels, and users are responsible for ensuring the validity and legitimacy of their payment accounts. We do not store sensitive data such as full bank card details or payment passwords, and we are fully committed to safeguarding payment security.
In the event of orders placed at abnormally low prices or due to pricing errors caused by system malfunctions, webpage glitches, or human error, we reserve the right to declare such orders invalid and cancel them. We will issue a full refund to the user via the original payment method but will not be liable for any compensation regarding price differences or other losses.
5. Shipping Policy
All delivery services on this site strictly adhere to the official Real Elegance shipping policy. Order processing, delivery procedures, logistics partnerships, delivery timelines, shipping fee rules, and order cut-off times are all governed by the shipping policy published on the website.
We only ship to valid addresses within the United States and offer free shipping on all orders. We partner with UPS as our official logistics provider; standard small parcels are delivered via courier, while large items are delivered via dedicated truck service. For truck deliveries, the carrier will contact the customer in advance to confirm a delivery time and ensure successful receipt of the package.
All aspects—including order processing times, transit times, delivery rules for remote areas, holiday schedule adjustments, handling of logistics exceptions, and order cancellation rules—are executed in accordance with the published shipping policy. Placing an order constitutes full acceptance of all shipping-related rules.
6. Return, Exchange, and Refund Policy
After-sales services—including returns, exchanges, and refunds—are strictly governed by the official Real Elegance Return, Exchange, and Refund Policy. This covers all relevant details, such as eligible scenarios, non-returnable items, the 30-day service window, detailed return/exchange procedures, the official return address, refund processing times, shipping cost responsibilities, and rules regarding order cancellations.
Before initiating an after-sales request, customers must review and comply with all terms of the return and exchange policy, including submitting the application, properly packing and shipping the item back, and completing the verification process. We strictly review every after-sales request based on the published policy to safeguard the customer's legitimate rights and interests.
7. Intellectual Property
All intellectual property rights regarding the content of this website belong exclusively to Real Elegance. This includes, but is not limited to, all original content such as page designs, copy, product images, actual product videos, pattern designs, layout and typography, brand logos, original styling descriptions, and functional page designs.
Without formal written authorization from this store, no individual, group, or institution may copy, repost, misappropriate, alter, disseminate, or commercially use any intellectual property content from this site. Prohibited actions include, but are not limited to, resale, commercial traffic generation, the creation of imitations, and malicious scraping or unauthorized reproduction.
Public content generated by users through comments, feedback, or submissions is deemed to be licensed to this store for lawful operational purposes, such as website display, service optimization, and product showcasing. While users retain the right to attribution for their personal content, they may not demand the removal of publicly shared interactive content that is being used in compliance with these terms. This store will pursue full legal liability for any infringement of its intellectual property rights.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Real Elegance—along with its partners, executives, operations staff, employees, affiliates, agents, service providers, and licensors—shall not be held liable for any of the following losses, whether based on breach of contract, tort (including negligence), strict liability, or any other legal theory:
Any personal injury, property damage, disputes regarding rights or interests, or any direct, indirect, incidental, punitive, special, or consequential losses; including, but not limited to, loss of profits, revenue, or savings, loss of data, costs of replacement, or other similar economic losses.
Users bear sole responsibility for all risks and losses arising from their use of this site's services, purchase of products, access to web pages, or operation of account functions. This store assumes no liability or obligation to compensate for omissions, errors, delays, or anomalies in website content; for lag, interruptions, or malfunctions during service usage; or for personal fit or compatibility issues arising from product use—even if the store has previously disclosed such risks.
9. Termination of Service
We reserve the right to terminate this Service Agreement or to suspend, close, or restrict the User's access to the website, account usage, and shopping privileges at any time, without prior notice, based on platform operational needs, rule compliance reviews, or risk assessments. The User remains liable for all outstanding payments, unfulfilled obligations, and liabilities arising from violations incurred prior to the termination of service.
Upon termination of this Service Agreement, the following provisions shall remain permanently in effect and enforceable: Intellectual Property, Limitation of Liability, Indemnification, Termination, Disclaimer, Governing Law, Privacy Policy-related content, and any other provisions that, by their nature, are intended to survive the termination of the Agreement.
10. Indemnification
The User voluntarily agrees to indemnify and hold harmless Real Elegance and its affiliates, partners, officers, executives, employees, agents, contractors, licensors, and service providers. In the event that the User's violation of these Terms of Service, breach of applicable laws and regulations, infringement of third-party rights, or misuse of the site's services results in any loss, dispute, liability, or claim against us or our partners—including third-party claims, litigation costs, reasonable attorney fees, and costs associated with protecting rights—the User shall bear full financial responsibility for such costs and damages, and shall proactively defend us and mitigate any adverse effects.
We will promptly notify the User upon becoming aware of any such disputes or claims. Unless the User suffers substantial harm to their rights due to a failure to receive timely notice, our failure to provide timely notice shall not absolve the User of their indemnification obligations. We reserve the right to independently control the defense process, resolution strategy, and settlement terms for any dispute, with all related costs borne by the User; however, we will not unilaterally execute a settlement involving the User's non-monetary obligations without the User's consent. The User is required to fully cooperate in the dispute resolution process, providing necessary documentation and evidence to assist in the defense and resolution of the dispute.
11. Governing Law
The formulation, effectiveness, enforcement, and interpretation of these Terms of Service, as well as the resolution of any disputes arising thereunder, shall be governed by the applicable local laws and regulations of the United States. All disputes, controversies, or claims arising from these Terms, the services provided on this site, or user purchasing activities shall be handled and adjudicated in accordance with the laws of the relevant jurisdiction.
12. Amendments to Terms
We reserve the right to unilaterally amend, update, supplement, or modify these Terms of Service at any time without providing individual prior notice to each user. Upon updating the Terms, the latest version and the date of the update will be posted on the site's Terms of Service page, and such posting shall take immediate effect.
In the event of significant changes to the Terms, we will provide notification via methods such as website announcements or emails sent to the addresses provided by users. Continued access to or use of the site's services following an update constitutes the user's voluntary acceptance of and agreement to be bound by the updated Terms. Users are responsible for periodically reviewing this page to stay informed of the latest service rules. If a user does not agree with the updated Terms, they must immediately cease using all services provided by the site.
Contact Us
Shop Name: Real Elegance
Phone: +(408) 600-6854
Email: info@realelegance.store
Shop Address: 1690 Story Rd #130, San Jose, CA 95122
Opening Hours:
Monday: Closed
Tuesday–Friday: 12:00 PM to 7:00 PM
Saturday: 11:00 AM to 7:00 PM
Sunday: 11:00 AM to 6:00 PM
(GMT -8:00, Pacific Standard Time)
Response Time: We respond within 24 hours.