Effective Date: July 25, 2026
Applicable Brand: Real Elegance
This shipping policy applies to all orders placed on the platform. The terms adhere to standard practices in the U.S. online retail industry and apply exclusively to orders shipped within the United States.
1. Order Processing Time
Once we receive your order and payment is confirmed, we will verify order details, perform quality checks, and package the items within 1 to 3 business days before handing them over to our logistics partner. "Business days" exclude Saturdays, Sundays, and U.S. federal holidays. Processing times may be extended during holidays or peak logistics periods; however, we will strive to expedite processing to ensure orders are shipped promptly.
2. Order Cut-off Time
On standard business days, the cut-off time for order processing is 3:00 PM (Pacific Time). Valid orders with confirmed payment before this cut-off time will be included in the day's processing queue; orders confirmed after this time will be processed on the next business day. On holidays, the daily processing window is closed, and all orders will be deferred to the first business day following the holiday.
3. Shipping Time
Once the order is handed over to our logistics partner (UPS), the standard shipping time within the contiguous United States is 3 to 5 business days. Please note that this timeframe is an estimate and may be affected by uncontrollable factors such as extreme weather, logistics congestion, delivery scheduling in remote areas, or local emergencies. The actual delivery time is determined by real-time logistics tracking information.
4. Shipping Rates
All valid orders shipped within the United States qualify for free shipping; customers are not required to pay basic shipping costs.
5. Shipping Areas
We currently only support shipping to addresses within the contiguous 48 U.S. states. We do not offer international shipping, nor do we ship to U.S. overseas territories or P.O. Boxes. Please provide a valid physical address within the contiguous U.S. when placing your order; incorrect address information may disrupt the delivery process.
6. Delivery Partner
We have selected UPS as our official logistics carrier.
Standard-sized packages (such as apparel) are delivered via UPS Standard door-to-door service; large items are delivered via UPS truck service. For truck deliveries, the driver will contact you in advance to coordinate and confirm a delivery window. Please ensure someone is present at the delivery address during the scheduled time to receive the shipment; failure to do so may result in a failed delivery and the return of the package to the sender, with the buyer bearing any associated risks.
7. Order Cancellation
If you wish to cancel your order, please contact our customer service team immediately before the item is shipped. As long as the package has not yet been handed over to the carrier, we will process a full refund without charging any additional handling fees.
Once an item has been packed, shipped, and entered the logistics transit process, the order cannot be intercepted or cancelled directly. You must instead follow our standard return policy and submit an after-sales request in accordance with the full return and refund procedure.
8. Tracking Your Order
Once your order has been packed and successfully handed over to UPS, we will send the tracking number and a tracking link to the email address provided when the order was placed. You can use the tracking number to check the real-time location and delivery status of your package on the carrier's official website at any time.
If you notice that tracking information has not been updated for an extended period or encounter any delivery issues, please email our customer service team. We will assist you in communicating with the carrier and tracking the latest status of your package.
Contact Us
Shop Name: Real Elegance
Phone: +(408) 600-6854
Email: info@realelegance.store
Shop Address: 1690 Story Rd #130, San Jose, CA 95122
Opening Hours:
Monday: Closed
Tuesday–Friday: 12:00 PM to 7:00 PM
Saturday: 11:00 AM to 7:00 PM
Sunday: 11:00 AM to 6:00 PM
(GMT -8:00, Pacific Standard Time)
Response Time: We respond within 24 hours.