Effective Date: July 25, 2026
This payment policy belongs to the Real Elegance brand and serves as the official, general payment standard for the website, applicable to all ordering, checkout, and payment transactions initiated by users. This policy strictly adheres to U.S. online retail transaction standards and financial security guidelines. It aims to clearly inform users about the platform's payment methods, checkout processes, payment security mechanisms, order confirmation rules, and common payment-related issues and their resolutions. By completing a payment on this website, users acknowledge that they have read, understood, and voluntarily agreed to abide by all terms of this payment policy.
1. Supported Payment Methods
To ensure convenient and diverse payment options, this site supports various mainstream international credit card payment channels. All payment channels have undergone compliance verification and are tailored for U.S. transactions; users may select the payment method that suits the card they hold to complete their order checkout. The payment channels supported by this site are as follows:
American Express
Diners Club
Discover
JCB
Maestro
Mastercard
Visa
All supported cards can be used for full payment of products on this site. The platform does not restrict transaction privileges for compliant cards; users simply need to ensure their card is active, enabled for international online payments, and has sufficient funds to complete the order payment.
2. Order Checkout Process and Operational Mechanism
This site employs a standardized, systematic, and automated online checkout model, combined with a manual backend review mechanism, to ensure that every transaction is completed in a compliant, orderly, and secure manner. The complete checkout process is as follows:
Step 1: Order Submission. After selecting desired products and verifying details such as style, size, quantity, and shipping address, the user submits the order. The system automatically aggregates the product costs and generates a final bill. This bill includes the total price payable for all items in the purchase, with no hidden charges or additional fees.
Step 2: Selecting a Payment Channel. On the checkout page, the user selects the appropriate card type from the platform's supported payment methods, accurately enters the required payment information, verifies the payment amount, and initiates the payment request.
Step 3: System Verification and Temporary Fund Hold. Upon payment submission, the system connects to the payment gateway in real-time to verify card details, account status, and available funds. Once compliance is confirmed, the corresponding order amount is temporarily held to complete the transaction pre-authorization, and the order enters a "pending" status.
Step 4: Order review and confirmation. Backend staff review the details of paid orders—checking for consistency among product information, delivery details, and payment data. After confirming there are no irregularities or risks, the order is formally validated, triggering the stock preparation and shipping processes.
Step 5: Final transaction completion. Once the user has successfully received the goods and the entire fulfillment process is concluded—without any post-sales disputes or refund claims—the transaction funds are officially settled, marking the complete end of the order process. Should a refund or order cancellation occur during this period, funds will be returned via the original payment method in accordance with the site's refund policy.
3. Payment Security
Real Elegance places the utmost importance on the security of every user's payment information and funds. We employ a US-compliant online transaction security system and have established multi-layered protection mechanisms to comprehensively safeguard user transaction privacy and financial interests.
All payment pages on this site utilize encrypted transmission technology; bank card details and payment data entered by users are encrypted throughout the transmission process, eliminating risks such as data leakage, interception, or tampering. The platform does not store sensitive payment information—such as full bank card numbers, security codes, or payment passwords—retaining only the masked transaction records necessary for reconciliation, thereby protecting user financial privacy at the source.
Additionally, the platform utilizes a real-time transaction risk monitoring system capable of automatically identifying anomalous payment behaviors, including transactions from unusual locations, high-frequency repeated payments, data entry errors, and transactions involving high-risk cards. Upon detecting a risky transaction, the system automatically blocks the payment and freezes the order, triggering a manual review process to effectively prevent risks such as unauthorized charges, fraudulent transactions, and scams.
All partner payment channels hold legitimate US financial payment credentials and strictly adhere to local financial regulations. Transaction processes are compliant and transparent, ensuring that every payment transaction is backed by robust security measures and a solid legal foundation.
4. Order Confirmation
Once a user successfully completes payment and the system verifies the transaction as authentic and risk-free, the platform immediately finalizes the order confirmation process. Upon successful confirmation, the system automatically sends an official confirmation email to the address provided during checkout. This email includes comprehensive details—such as the order number, itemized list, settlement amount, order time, shipping information, and order status—serving as valid proof of the transaction.
Users can use their order number to check the real-time status of their order in the website's "Personal Center" at any time, tracking progress stages such as "Preparing Stock," "Pending Shipment," "In Transit," and "Delivered." If a user does not receive the confirmation email promptly after payment, they should first check their spam or junk folder; if the email is still not found, they may contact platform customer service at any time for manual verification of the order status.
An order is considered officially valid only after payment has been successfully completed and the order has passed both system verification and manual review by the platform. Orders that are unpaid, have failed payments or payment timeouts, or are flagged by the system as high-risk will not be confirmed as valid; the platform will not proceed with stock preparation or shipment.
5. Common Payment Issues and Resolutions
Users may encounter various standard payment issues during the checkout process. We have established comprehensive resolution mechanisms for common transaction anomalies; specific issues and their solutions are outlined below:
Payment Failure: Payment failures are typically caused by issues such as disabled card permissions, insufficient account balance, expired cards, incorrect information entry, bank transaction blocks, or network instability. Users should verify their card status and entered information, ensure a stable internet connection, and attempt the payment again. If multiple attempts fail, users should contact the issuing bank to confirm online payment permissions or use a different, valid payment card to complete the transaction.
Payment Deducted but Order Not Updated: In some instances, network latency or synchronization delays in payment channels may result in funds being deducted while the website order status remains unsynchronized or the order confirmation email is not received. Users do not need to resubmit the order or make a duplicate payment; the system will automatically synchronize transaction data within 1 to 3 business days. Alternatively, users may contact customer service and provide proof of payment for manual verification and order status updates.
Duplicate Charges: If the same order is charged multiple times due to system lag or repeated clicks on the payment button, the platform will—upon verification—refund the excess charges to the user's original payment account. Refund processing follows standard banking settlement cycles; no further action is required from the user, who simply needs to wait for the funds to arrive.
Payment Blocked by Risk Control: If the system identifies a transaction as high-risk, it will automatically block the payment or freeze the order as part of the platform's standard security measures. Users can contact customer service to complete identity verification; once verified, the risk control block will be lifted, and the order status restored. If verification fails, the platform will process a full refund to the user's original payment account.
Payment Timeout: After submitting an order, users must complete the payment within the timeframe specified on the page. Orders not paid within this period will automatically expire and be cancelled; if the user still wishes to purchase the items, a new order must be placed.
Contact Us
Shop Name: Real Elegance
Phone: +(408) 600-6854
Email: info@realelegance.store
Shop Address: 1690 Story Rd #130, San Jose, CA 95122
Opening Hours:
Monday: Closed
Tuesday–Friday: 12:00 PM to 7:00 PM
Saturday: 11:00 AM to 7:00 PM
Sunday: 11:00 AM to 6:00 PM
(GMT -8:00, Pacific Standard Time)
Response Time: We respond within 24 hours.